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Shipping Policies

PROTEX SHIPPING POLICIES
After payment is received, please allow 12-24 hours for us to process your order. If you need your order quickly, please follow up with us via email (protexforlife@myprotex.com). 

Orders leave for shipment WEEKDAY MORNINGS at 10 am, so any orders placed after that will be shipped the following business day. If you have shared an email address with us, we will send a shipping confirmation email on the day your order ships with a tracking number. Please save all shipping and packing materials in case there is a problem with your order.

When paying via MONEY ORDER, items will be shipped AFTER we have received the money order for the correct amount. Please note that after 7 business days, we will restock your items if we have still not received payment.

INTERNATIONAL ORDERS

Economy Shipping for International Orders is 7-28 Business days (not consecutive calendar days). This can also vary depending on shipping delays that we have no control over (even taking up to 3 months for a package to arrive). 

International shipping can be anywhere from $25-40, depending on the weight of the shipment and destination. For quicker shipping, the shipping cost increases. 

Once the shipment leaves us, the Customer is required to pay any customs fees or taxes on incoming packages. Check with your mail delivery service before ordering if concerned about expensive customs fees. 

International Returns or Exchanges are only on a case-by-case basis. The process is extremely expensive and time consuming. Read the size charts, measure yourself, and if you have questions, please email us BEFORE ordering.