International Shipping

International Orders are only accepted as phone orders: Please call Jeremy at (210) 201-2164. 

After placing your order over the phone, you will be issued an Order Number. You will need this to fill out the International Shipping Agreement.

The International Shipping Agreement must be filled out completely, or your order will not be released for shipping. To access the form, please click here:

https://docs.google.com/forms/d/e/1FAIpQLSe-OEO9I-D1uUY453vxjcvhNIYc7N4SqIccmDJhCHq-fI15xQ/viewform

Please understand that although we try our best, when shipping an order internationally, there are some things we cannot control. Such as:

PRIVACY IS NOT GUARANTEED: If your order is being shipped outside the US, the general contents of your parcel will be listed on the shipping label. This is required to clear customs. Myprotex.com has no control over this. 

DELIVERY DATES ARE NOT GUARANTEED: Excessive and unexpected delays with shipping carriers can cause your order to reach you up to 3 months after placing the order. Myprotex.com has no control over this.

CUSTOMS FEES ARE NOT UNDER OUR CONTROL: When your package arrives, you may be required to pay import or customs fees that are unpredictable and expensive. Myprotex.com has no control over this.  

RETURNS & EXCHANGES ARE NOT ALLOWED: Once an International order has shipped, it is very complicated to have it sent back to us. Any shipping fees must be paid by the sender (the customer) and customs documents must be accurate and attached (by the customer). If any of these items are not correct or are missing, the package will go back to the sender (the customer) and more customs fees may be issued. Myprotex.com has no control over this.