About Us & Policies

PROTEX has been fulfilling your incontinence needs since 1994 and we are the proud retailer of high-quality products from the United States and Canada. Our pants have been loved by customers for years, offering a level of confidence and security like no other. To reflect the diverse needs of our customers we maintain a wide variety of diapers, diaper covers, and incontinence accessories to fit your lifestyle. Our product sizing is unisex, so anyone can wear them.

We ship products throughout the United States, every day, to people just like you. When you place an online order with us, you can depend on our secure server (and discreet packaging) to protect your privacy. Phone orders are also welcome, with either a credit card or a money order. We do not store your private information, and we will never share your information with anyone. Ever.

We are committed to providing the customer service you expect and deserve. Whether you are an individual or a caregiver, you have questions, and we have answers. We are available by email or phone to assist you with guidance and recommendations for all your incontinence needs.  

Matt runs the business operations and technology for Protex Medical while Allison manages the daily orders and product acquisition. We have added a third member to our team, Jeremy, who handles customer service and phone orders.

We're excited to continue growing the business and product lines while still keeping a small, family-owned, personal touch.

CONTACT US

The BEST way to reach us is via email at hello@myprotex.com or the online chat. We check the email often and can easily message back, so this is the quickest way to have a question answered.

You may also call us at 210-201-2164. To place a phone order, or if you have a question, please PRESS 1 for SALES. We are available to answer your call Monday through Friday, 9am - 4pm CST. After that time, our private voicemail system will pick up, so please feel free to leave your details so we may contact you. Most times you will hear back from us within 12-24 hours. Please note that we will be unavailable during all major holidays. 

REFUNDS/RETURNS/EXCHANGE POLICIES

We want you to be 100% satisfied with your purchase. If you are not, please contact us immediately after receiving your order so that we may help to make things right. Upon receipt of your order, please check your shipment carefully. All errors need to be reported within 2 days of receipt. If MyProtex has made an error, we will correct it at no additional charge to you. We will refund or ship the item at our discretion; original shipping costs are non-refundable.

Please note that any products that have been WORN, WASHED, or USED are not eligible for refund or exchange. Items marked "Final Sale" are not eligible for refund, exchange, or return.

COPYRIGHT

The material on this site including images and logos may not be reproduced, distributed, proxy cached, copied or otherwise used without the expressed written or typed permission of MyProtex. Violators will be prosecuted.