About us & Policies
PROTEX MEDICAL has been supplying your needs for over 25 years, and is a family owned and managed business.
Matt runs the business operations and technology for Protex Medical while Allison manages the daily orders and product inventory. We're excited to continue growing the business and product lines while still keeping a small, family-owned, personal touch.
Contact us any time via email at firstname.lastname@example.org. You may also call us at 210-201-2164. We are available to answer your call Monday through Friday, 9am - 2pm CST. This is a private line, so you feel free to leave a detailed voice mail. Most times you will hear back from us within 12 hours. Please note that we will be unavailable during all major holidays.
We want you to be 100% satisfied with your purchase. If you are not, please contact us immediately after receiving your order so that we may help to make things right. Upon receipt of your order, please check your shipment carefully. All errors need to be reported within 2 days of receipt. If MyProtex has made an error, we will correct it at no additional charge to you. We will refund or ship the item at our discretion; original shipping costs are non-refundable.
Please note that any products that have been WORN, WASHED, or USED are not eligible for refund or exchange.
Our pants are made with innovative materials, from Gary Manufacturing, including vinyl Softwear ™ and Euroflex ™. Both of these vinyls are Non P and REACH compliant, meaning that there are no phthalates and that our products can be sold in European countries. Our flannels are 100% natural cotton fibers allowing for maximum absorption and comfort.
Your privacy is very important to us. We do not sell your information to third parties, ever. When placing an order, be assured that your purchase will arrive in a discrete shipping package with a return address of “PM” and if we need to call you to clarify an order, we will not leave a detailed voicemail unless you specifically tell us that is ok to do so. We do not save your credit card information unless you chose to do so.
When paying via CREDIT CARD, we will immediately prepare your order. If you have shared an email address with us, we will send a shipping confirmation email on the day your order ships with a tracking number. Orders placed after 2:00 p.m. will be shipped the following business day. Please save all shipping and packing materials in case there is a problem with your order.
When paying via MONEY ORDER, we will immediately prepare your order. Items will be shipped after we have received the money order for the correct amount. Please note that after 7 business days, we will restock your items if we have still not received payment.
The material on this site including images and logos may not be reproduced, distributed, proxy cached, copied or otherwise used without the expressed written or typed permission of MyProtex. Violators will be prosecuted.